Customer Service
Hey There 👋🏽
Need help? We will call you up!
Our Customer Support team are on hand to help with any queries. Add your mobile number and we will call you back. (This service operates 07:00 - 22:59hrs 7 days per week)
Reach us on
Contact Us
Customer Support via Safaricom
- 0111022200
Customer Care E-mail
Our customer support is available 24/7.
FAQ
I forgot my password. What should I do?
If you forgot your password, you can reset it easily:
Go to the Login page.
Enter your registered phone number.
Click the SMS OTP button (below the Login button).
You will receive a code by SMS.
Enter the code.
Set a new password.
If you do not receive the code, please contact our support team.
How do I play Aviator?
Go to the Aviator game
Place your bet (you can place one or two bets at the same time).
Wait for the round to start.
Watch the plane take off.
Cash out before the plane flies away.
Your winnings are calculated as: Your Bet × Multiplier at Cash Out
If you do not cash out before the plane flies away, you lose the bet.
How do I clear cache and cookies from my browser?
If your website is not working properly, clearing cache may help.
Follow these steps (Google Chrome):
Open Google Chrome.
Click the three dots at the top right corner.
Click Settings.
Click Privacy and Security.
Click Clear Browsing Data.
Select:
Cookies and other site data
Cached images and files
Click Clear Data.
After this, refresh the website and try again.
How do I install the Android App?
How can I view my bet history?
To check your bet history:
Log in to your account.
Click the menu option at the top right.
Click My Account.
Select:
Casino My Bets – to see casino bets
My Bets – to see sports bets
You will be able to see all your previous and current bets.